Royal Win Privacy Policy – How Your Data Is Protected

1What Data We Collect

Royal Win only collects information that is necessary to provide quality service and keep your account secure. We never ask for data we do not need.

Information collected directly from you:

• Full name, date of birth & gender
• Email address & mobile number
• Current address (including district and division)
• National ID or passport number (for KYC verification)
• Payment method details (bKash/Nagad number, last four digits of card)

Automatically collected information:

• Device type, operating system & browser information
• IP address & approximate location
• Login time, pages viewed, and session duration on the site
• Gaming activity & transaction history

2How Your Data Is Used

Royal Win uses collected data exclusively for specific, legitimate purposes. Details are outlined below:

You can opt out of promotional emails or SMS at any time by contacting our support team. However, essential service communications — such as transaction confirmations — cannot be disabled.

3Data Sharing & Disclosure

Royal Win does not sell or rent your personal data to advertising agencies, data brokers, or any other third parties. Data may be shared only in a strictly limited set of circumstances:

• Payment Processor: With authorized payment partners such as bKash, Nagad, Rocket, and card networks — solely to process transactions.
• KYC Partner: With licensed third-party providers for identity verification — used solely during the verification process.
• Legal Authorities: Data may be disclosed in response to lawful requests from Bangladeshi law enforcement agencies or courts.
• Fraud Prevention Agency: With authorized fraud prevention networks in the gaming industry — strictly on a need-to-know basis.
• Business Successor: In the event of a merger or acquisition, your data may be transferred to the new owner — subject to the terms of this policy.

4Cookies & Tracking Technologies

The Royal Win website uses cookies and similar technologies to enhance your browsing experience and ensure the site functions correctly.

Types of cookies we use:

• Essential Cookies: Required for maintaining login sessions, security tokens, and gaming sessions. These cannot be disabled.
• Functional Cookies: Remembers your preferred language, time zone, and display settings.
• Analytics Cookies: To understand which pages are most visited — fully anonymized.
• Security Cookies: To detect unusual login patterns and identify fraudulent activity.

You can disable non-essential cookies through your browser settings. Note that turning off certain cookies may affect how some features of the site work.

5Data Retention Period

Royal Win retains your data only for as long as necessary. Once the retention period expires, your information is securely deleted or anonymized.

6Security Measures & Technology

Royal Win protects your data using industry-leading technology and processes. Our security infrastructure is regularly audited by independent third parties.

• AES-256 Encryption: All sensitive data at rest is encrypted.
• TLS 1.3: Latest cryptographic protocols are used during data transmission.
• Two-Factor Authentication (2FA): Optional OTP protection for account login.
• Firewall & DDoS Protection: Prevention of unauthorized access and attacks on the server.
• Regular Penetration Testing: Third-party security experts conduct regular vulnerability assessments.
• Limited Access Policy: Only authorized personnel can access data on a need-to-know basis.

7Your Data Rights

As a Royal Win user, you have the following rights over your personal data:

To exercise any of the rights above, please contact our support team. We typically respond within 30 days. In complex cases, it may take up to 60 days — but we will notify you in advance if that is the case.

8Minor Privacy

Royal Win strictly prohibits providing services to anyone under the age of 18. We do not knowingly collect personal data from minors.

Age verification is carried out at the time of registration. If we discover that a minor has created an account using false information, the account will be immediately suspended and all associated data will be deleted.

9Privacy Policy Changes

Royal Win may update this privacy policy from time to time. Changes may occur due to legal requirements, new services, or security improvements.

For significant changes, we will notify you in the following ways:

• A notification will be sent to the registered email address
• A notice will be displayed when you log in to the site
• The "Last Updated" date at the top of this page will reflect any changes

Continued use of the site after the updated policy takes effect will be considered acceptance of the new terms. Previous versions of the policy are archived and available upon request.

10Contact & Complaints

If you have any questions, concerns, or complaints about this privacy policy, please reach out to our dedicated privacy team:

Our privacy team takes your concerns seriously and works diligently to resolve them. For more information, visit our FAQ Page or About Us Visit the page.